Services

At 2LM, we assist all levels of management, from operational to strategic, in creating a capability to deliver an effective strategic plan. We assist in the creation of programs of work to fulfil strategic objectives. We guide you to assist tactical alignment to achieve rubber-meets-the road activities that deliver on those strategic objectives. Part of that success roadmap is the creation of operational key performance indicators that deliver real benefits, allowing for refined planning to enhance tactical and executive planning activities.

2LM will facilitate the realisation of your strategic direction through an effect design process, underpinned by robust capability alignment. Getting your strategy right first is the foundation of an effective service delivery organisation.

Assisting you and your organisation to convert your vision and mission into actionable plans and activities; ultimately implementing new services and capability for your business.

Objectives are only ever fulfilled when a motivated and coordinated group of people, typically your staff, understand business objectives and feel empowered to assist in the decision making process that leads to an effectively planned outcome. We use best-practice change management philosophies and frameworks to instil long lasting personal and organisational change.

When services are outsourced, the procurement and benefits realisation lifecycle have to be linked to finding the most appropriate vendors to support your organisation's need. Vendor agreements cannot be a one-size-fits all contract. 2LM will work with you to define or refine agreements that add the best value to your organisation by sourcing the most suitable vendor to support your evolving capability.

2LM utilises best practice program and project management frameworks and can assist your organisation to create your own framework. Realising that different organisational maturity levels require different levels of program and project management structures, we work with you to find the best fit for realising strategic and organisational objectives.

At 2LM we guide you on what to say when and to who, to assist you to reach your organisational objectives. We understand audience segmentation and can provide you with a corporate communications plan, key message guide, or complete communications artefacts.

A truly motivated service partner understands services have to be both fit for purpose and fit for use. This is only ever achieved by understanding the business objectives and processes the technology services are there to support. A support network that is truly motivated to consistently add value to the business through provision of services is the ultimate aim of effective services management. 2LM prides itself in it's capability to assist any organisation to achieve this.

Making the right decisions based on the information presented can be challenging. It is imperative the right tools are made available to capitalise on the information available to assist in making the right decision at the right time. 2LM can assist in identifying and selecting the right tools to present your information to create knowledge, driving effective decision making.

At 2LM, we have both an internal and external training capability that has been created through many years of actual real-world implementation activities. Our training courses are only delivered utilising trainers that know the subject through experience. Training is very much part of your organisation's ability to educate and motivate your staff, allowing them to apply what they've learned within the organisation.

True service implementation is about combining the concept of people, partners, process, and tools to refine the services that fulfil and exceed business expectations either directly or as a continuous improvement activity. Here at 2LM we don't create services in a vacuum, they are created in conjunction with with service provider and owned by the business function those services are expected to underpin.

Existing services are assessed against corporate objectives. These services are either part of the continuous improvement mechanism, or new services are designed and built to achieve evolving business needs. Service improvement therefore links to effective reporting and mapping to both tactical and strategic objectives.